How to not lose content if you have trouble saving the page?

Sometimes the editor runs into an error when you try to save, and reloading the page could wipe out everything you’ve built since your last save. Before you refresh, take a minute to back up your work right from the editor. You can export the page to an .ecom file or save it to your Library as a template, then bring it back once the issue is fixed.

Keep the editor open and don’t refresh the page until you’ve finished one of the backups below, otherwise your unsaved changes will be lost.

1. Export your page to an .ecom file

This option downloads the whole page as an .ecom file to your computer, so you can import it back later or even move it to another store.

Step 1: Click the three-dot icon next to the Publish button, then choose Export as file.

Step 2: Your browser will download the .ecom file to your device. Keep it somewhere easy to find, because you’ll need it to restore the page.

2. Save your page to the Library

If you’d rather keep the backup inside EComposer, save the page as a template in your Library. It stays there, and you can insert it into any page or theme later.

Step 1: Click the three-dot icon next to the Publish button and choose Save to library.

Step 2: The Library opens on the My templates tab. Give your template a name you’ll easily recognize, then click Save.

Step 3: Once it’s saved, your template shows up at the top of the My templates list, ready whenever you need it.

3. Restore your content

When the saving issue is solved, or after you’ve reloaded the page, here’s how to bring your work back.

Step 1: If you exported a file, click the three-dot icon again, choose Import file, and select the .ecom file you downloaded.

Step 2: If you saved to the Library, open the Library from the left toolbar and go to the My templates tab. Hover over your template and click Insert now to add it back to the page.