FAQs
Frequently Asked Question that you may have while using EComposer
![Why should you choose EComposer over other Page Builder apps?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
Why should you choose EComposer over other Page Builder apps?
There are many Page Builder apps for Shopify
![How to get the Live Chat support?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to get the Live Chat support?
To request assistance from Live Chat, you can
![Can I use EComposer on Shopify 2.0?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
Can I use EComposer on Shopify 2.0?
The Answer is YES. Now EComposer can not
![What should you do if the demo images not showing on frontend?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
What should you do if the demo images not showing on frontend?
For copyright reasons, we have to block demo
![What you need to do when changing theme?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
What you need to do when changing theme?
To ensure a seamless transition and proper functionality
![How many ways to save a page/template](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How many ways to save a page/template
Do you know that Ecomposer provides various options
![How do I edit the Tablet and Mobile versions of my page?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How do I edit the Tablet and Mobile versions of my page?
Do you know that you can configure your
![What we can do with EComposer when using a Shopify theme?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
What we can do with EComposer when using a Shopify theme?
There are many customers that are using the
![How to replace a new page create in EComposer to the old page in Shopify?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to replace a new page create in EComposer to the old page in Shopify?
For example, your store has an About Us
![How to add the page create in EComposer to your website?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to add the page create in EComposer to your website?
After creating pages with EComposer, you will want
![Resolve error: "Template content exceeds 256KB limit"?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
Resolve error: "Template content exceeds 256KB limit"?
When saving or publishing your page, you may
![How to duplicate an element?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to duplicate an element?
An element within a page can be duplicated
![How to make a button link to a section on the page?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to make a button link to a section on the page?
The section and button can be connected by
![How to reverse position of element?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to reverse position of element?
You may occasionally want to move an element's
![How to find or turn off Storefront password?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to find or turn off Storefront password?
Enabling the password page will allow you to
![How to not lose content if you have trouble saving the page?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to not lose content if you have trouble saving the page?
For example, if you create a page but
![What and Why EComposer adding codes to my Shopify theme?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
What and Why EComposer adding codes to my Shopify theme?
When you install EComposer from the Shopify App
![What is different between Page and Templates?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
What is different between Page and Templates?
We realize that there is often confusion about
![How to add a hyperlink to a text?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to add a hyperlink to a text?
When you are in the business store, sometimes
![How to add an embed code from a Third-party app to EComposer?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to add an embed code from a Third-party app to EComposer?
We have many extensions for third-party apps so
![How to transfer from a Standard page to a Homepage?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to transfer from a Standard page to a Homepage?
Creating a page with the wrong page type
![How to use Variant metafield on your Product template?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to use Variant metafield on your Product template?
Metafields allows you to customize the functionality and appearance
![How to set a background video for a Section?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to set a background video for a Section?
In this document, I will guide you through
![Why can](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
Why can't I use EComposer on tablet/mobile?
We do not recommend using EComposer on mobile/tablet
![What should you do when facing an issue when publishing your page?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
What should you do when facing an issue when publishing your page?
If you are creating a Standard page (landing
![How to restore pages/templates when reinstalling the app?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to restore pages/templates when reinstalling the app?
Did you accidentally uninstall the app, and when
![What is the difference between the Global block and Section builder?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
What is the difference between the Global block and Section builder?
Have you ever wondered what the difference is
![How to create a full width section?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to create a full width section?
Typically, you're searching for a feature that allows
![What should I do when the page content doesn](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
What should I do when the page content doesn't appear in the Translate app?
First, to translate your pages, please refer to
![How to make the Cart Drawer work with Add to cart button in EComposer?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to make the Cart Drawer work with Add to cart button in EComposer?
Cart Drawer is a feature that allows customers
![What should I do when creating a page and have problem with network or computer?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
What should I do when creating a page and have problem with network or computer?
Numerous issues might arise while building a page
![How to put the elements in the same line next to each other?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to put the elements in the same line next to each other?
In some cases, you may want to place
![Why I can not use Locksmith app with EComposer?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
Why I can not use Locksmith app with EComposer?
If you are using another third-party app that
![How to solve the error when uploading images that exceed the allowed resolution?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to solve the error when uploading images that exceed the allowed resolution?
Using large images with high resolution on a
![How to create Gradient Backgrounds for Buttons?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to create Gradient Backgrounds for Buttons?
A gradient background color is a type of
![How to make a section/column sticky?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to make a section/column sticky?
Making sections/columns sticky will help your page more
![How to change the font for the page in EComposer?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to change the font for the page in EComposer?
When creating the pages in EComposer, you might
![Resolve issue: "the page looks different between the editor and when previewing the pages on mobile or another browser"](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
Resolve issue: "the page looks different between the editor and when previewing the pages on mobile or another browser"
Have you ever encountered a situation where you
![How to show the swatch color on multi languages?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to show the swatch color on multi languages?
When your business offers support for multiple languages,
![Why my page in the editor is not updated?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
Why my page in the editor is not updated?
Sometimes your editor is not updated with the
![How to add custom code to the Product grid element?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to add custom code to the Product grid element?
By default, we give no options to edit
![What is recommended image size on EComposer page?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
What is recommended image size on EComposer page?
While building the page, you may have a
![What](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
What's new in EComposer Interface & How to switch back to old version?
EComposer New Interface is officially released on August
![How to delete a page/template?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to delete a page/template?
In this document, we will show you on
![What is the "Use google rich snippet" option and how to use](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
What is the "Use google rich snippet" option and how to use
A Google Rich Snippet, often referred to simply
![Using Metafield on your store](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
Using Metafield on your store
To display product-specific content while using a single
![How to show/hide the currency on the price?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to show/hide the currency on the price?
The Currency is a part that will appear
![Why the product grid doesn](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
Why the product grid doesn't show on live page?
In this article, we will explain to you
![How can you resolve the issue "Do not change the APP PROXY URL"?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How can you resolve the issue "Do not change the APP PROXY URL"?
While editing in the EComposer editor, somehow that
![How to import/export extension setting](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to import/export extension setting
Exporting and importing EComposer extensions can be a
![How to unpublish a page/template?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to unpublish a page/template?
This article will show you how to unpublish
![How to change the name for the Dynamic Checkout button](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to change the name for the Dynamic Checkout button
To understand more about the Dynamic Checkout element,
![What happens if you deactivate/close your store?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
What happens if you deactivate/close your store?
In case you deactivate/close your store, we still
![How to add ":" character after variant name in Variant element](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to add ":" character after variant name in Variant element
On the Variant Picker element, normally, it will
![How to solve error "Too Many Translation Keys"](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to solve error "Too Many Translation Keys"
The "Too Many Translation Keys" error in Shopify
![How to solve the Icon does not appear to be the one you uploaded](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to solve the Icon does not appear to be the one you uploaded
As you upload the icon, it appears that
![How to show Clearpay under the Price on your product page?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to show Clearpay under the Price on your product page?
To show Clearpay on your product page, please
![Where is this /apps/ecomposer-visual-page-builder page from?](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
Where is this /apps/ecomposer-visual-page-builder page from?
When you install an app from the Shopify
![How to optimize EComposer page loading speed](https://help.ecomposer.io/wp-content/themes/docly/assets/img/icons/folder.png)
How to optimize EComposer page loading speed
The speed depends on many factors such as
![](https://help.ecomposer.io/wp-content/uploads/2024/05/z5419524760567_ce0bbdc5f2e6c7423886ebb08c01d792.jpg)
2 Comments
Ernest
I installed the app on the store I’m working on and tried to publish a new footer section with your E Composer and it is showing a double footer, I don’t know what could be the cause of this.
ReplyAnna Nguyen
Hi,
ReplyPlease contact us via live chat in the app. Our support team will support you there.