This article might help you get more details about how to be qualified for a refund and request one.
1. Return Qualification
The refund request must be submitted within 7 days of the purchase date. A refund request can only be considered if there has been a substantial problem with your EComposer account, resulting in data loss or significant disruption.
We have no responsibility to issue a refund in the following instances because we provide a free plan with access to all EComposer Features:
- You’ve changed your mind about using the app.
- You purchased or upgraded it by accident.
- You lack the necessary knowledge to utilize the app.
- You request goodwill.
- You request refunds for previous months.
- You have upgraded but not used it.
- You downgraded or uninstalled the wrong billing cycle
2. How can you inform a refund
If you plan to get a refund, please contact us via [email protected] or Live Chat
If you find an issue with our app, you should examine it and restore any lost or disrupted data. As a result, please do not uninstall EComposer, we can only assist you if you still have our app in your store. There is nothing we can do after it has been uninstalled.
3. What will you do before issuing a refund?
If you decide to downgrade from Premium, Pro, or Basic plan to the Free plan, please refer to the article Downgrade your subscription
If you decide to uninstall EComposer, please refer to this article Uninstall EComposer
4. How can you receive a refund
When we receive your refund request, we will:
Case 1: The billing cycle has been paid: we will arrange the refund for you.
Case 2: The billing cycle has not been paid yet. In this situation, we shall contact the Shopify staff to request a charge cancellation.
Please keep in mind that we cannot avoid future charges because they are under the authority of the Shopify Billing team. We can only issue a refund once you have paid the amount. We are unable to handle this refund due to Shopify policy, therefore we really appreciate your understanding and patience.
5. When will you receive your refund
Your refund request will be processed within 7 business days.
To keep track of the progress, you can contact the Shopify team directly and inquire about the problem.